Account & Data Deletion

Pulse Manor — operated by Nocturnals Intellisoft LTD

You can request deletion of your Pulse Manor user account and the personal data associated with it. This page explains how to submit a deletion request and what happens after you do.

Option 1 — Delete in the Pulse Manor mobile app

Open the Pulse Manor app and sign in to your account.
Go to Settings.
Select Delete Account and confirm your request.

Your account is deactivated immediately, active sessions are terminated, and personal data is scheduled for permanent removal within 30 days.

Option 2 — Delete from the web app (tenants)

Sign in at app.pulsemanor.com.
Open Settings from your tenant portal.
Select Delete Account and confirm.

Option 3 — Request deletion by email

If you cannot access the app or web portal, email us from the address linked to your account. Include your full name and the email or phone number registered on Pulse Manor.

Privacy requests: [email protected]

Data Protection Officer: [email protected]

We respond to verified deletion requests within 30 days, in line with the Kenya Data Protection Act, 2019.

Data that will be deleted

User profile information (name, email, phone number, profile photo)
Account credentials, MFA settings, and active sessions
App preferences and notification settings
Communications and support history tied to your user account

Data that may be retained

Some records must be kept for legal, regulatory, or contractual reasons even after account deletion. These may include:

Lease agreements and tenancy records required under Kenyan property law
Payment, invoice, and receipt records (retained up to 7 years for tax and audit purposes)
Records needed for ongoing or potential legal or tribunal proceedings

See our Privacy Policy for full details on data retention.

Processing timeline

Immediate: Account deactivated; you can no longer sign in; sessions revoked.
Within 30 days: Personal data permanently deleted from active systems, except where retention is legally required.